Turn your customers into fans!

Your customer experience management system


Why Do You Need To Turn Your Customers Into Fans?

Customer Loyalty

Builds stronger customer relationships and reduces customer churn.

Repeat Business

Buys in greater quantities and is more willing to try other products you have to offer.

Higher Lifetime Value

Maximizes the values of each of your customers.

Positive Word-of-Mouth

Refers your business to friends and family.

Lower Cost

Saves your marketing and advertising costs for acquiring new customers.

Competitive Advantage

Exceptional customer experience overtakes price and product as the key brand differentiator.

How Do You Turn Your Customers Into Fans?

Take advantage of technology

A customer experience management (CEM) system is an application for managing customer interactions and overall experiences, tracking data across numerous touch points that span customer journeys.

Identify your key customers

Today, customers expect more in the way of personalized service. Your business needs to create individualized, tailored experiences that surprise and satisfy even the most demanding customers.

Improve your decision-making

The collection of processes a company uses to track, oversee and organize customer interactions then allows for optimizing decision-making in all areas that impact customer experiences. Based on data analytics, you can make a better prediction and smarter decision to grow your business.

Differentiate yourself from the market

The focus is on not only improving satisfaction but on fostering loyalty and engagement throughout the customer lifecycle.

What Can You Do To Turn Your Customers Into Fans?

Let Choco.ly assist you!

Choco.ly is a cloud-based customer experience management system that allows your business to collect, analyze, and act upon customer feedback to manage customer experiences more efficiently and insightfully.

Choco.ly CEM system is:

  • Real-time, so you can get the right message at the right place, right time - every time.

  • Simple, intuitive, and easy to use.

  • Designed to lower your operating cost and generate growth from exisitng customers.

Excellent Customer Experience In 4 Steps


Determine the quantifiable objectives of your business.

Collect customer feedback

Listen to the voice of your cutsomers, using real-time analytics for insight and KPIs.

Better decision making

Learn from the data, making meaningful changes and investments to improve your marketing activity.

Happier customers

Surprise and satisfy your customers, building lasting relationships.

What Experts Are Saying About The Value Of Customer Experience

"A dissatisfied customer will tell between 9-15 people about their experience. Around 13% of dissatisfied customers tell more than 20 people."
White House Office of Consumer Affairs

"Happy customers who get their issue resolved tell about 4-6 people about their experience."
White House Office of Consumer Affairs

"A 5% increase in customer retention can increase a company’s profitability by 75%."
Bain and Co.

"80% of your company’s future revenue will come from just 20% of your existing customers."
Gartner Group

"Depending on which study you believe, and what industry you’re in, acquiring a new customer is anywhere from 5 to 25 times more expensive than retaining an existing one."
Amy Gallo, Harvard Business Review

"Price is not the main reason for customer churn; it is actually due to the overall poor quality of customer service. "
Accenture global customer satisfaction report 2008

"By 2020, customer experience will overtake price and product as the key brand differentiator."
Customers 2020 Report

"Evangelistic customer loyalty is clearly one of the most important drivers of growth. While it doesn’t guarantee growth, in general profitable growth can’t be achieved without it."
Frederick F. Reichheld, the author of Loyalty Rules!

Service Plans

General Admission



  • NPS survey with management
  • Unlimited responses
  • Real-time alerts
  • Statistics and data analytics
  • Promotional campaign
  • Data download
Front Row



  • Includes all Essential features
  • Monitor and manage connected accounts
  • NPS drivers
  • Monitized NPS system
  • NPS SWOT analysis
  • Retention and revenue toolset
Backstage Pass