Builds stronger customer relationships and reduces customer churn.
Buys in greater quantities and is more willing to try other products you have to offer.
Maximizes the values of each of your customers.
Refers your business to friends and family.
Saves your marketing and advertising costs for acquiring new customers.
Exceptional customer experience overtakes price and product as the key brand differentiator.
Choco.ly is a cloud-based customer experience management system that allows your business to collect, analyze, and act upon customer feedback to manage customer experiences more efficiently and insightfully.
Choco.ly CEM system is:
Real-time, so you can get the right message at the right place, right time - every time.
Simple, intuitive, and easy to use.
Designed to lower your operating cost and generate growth from exisitng customers.
Determine the quantifiable objectives of your business.
Listen to the voice of your cutsomers, using real-time analytics for insight and KPIs.
Learn from the data, making meaningful changes and investments to improve your marketing activity.
Surprise and satisfy your customers, building lasting relationships.
"A dissatisfied customer will tell between 9-15 people about their experience. Around 13% of dissatisfied customers tell more than 20 people."
White House Office of Consumer Affairs
"Happy customers who get their issue resolved tell about 4-6 people about their experience."
White House Office of Consumer Affairs
"A 5% increase in customer retention can increase a company’s profitability by 75%."
Bain and Co.
"80% of your company’s future revenue will come from just 20% of your existing customers."
Gartner Group
"Depending on which study you believe, and what industry you’re in, acquiring a new customer is anywhere from 5 to 25 times more expensive than retaining an existing one."
Amy Gallo, Harvard Business Review
"Price is not the main reason for customer churn; it is actually due to the overall poor quality of customer service. "
Accenture global customer satisfaction report 2008
"By 2020, customer experience will overtake price and product as the key brand differentiator."
Customers 2020 Report
"Evangelistic customer loyalty is clearly one of the most important drivers of growth. While it doesn’t guarantee growth, in general profitable growth can’t be achieved without it."
Frederick F. Reichheld, the author of Loyalty Rules!
